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  1. Hexoskin Support Community
  2. Hexoskin Support Topics
  3. Troubleshooting

Troubleshooting

  • HxServices does not detect the device (Windows 10)
  • "Failed Syncing" on HxServices
  • Bluetooth connection lost during a recording
  • Bugs on HxServices during data synchronization
  • Connection between the shirt connector and the device looser
  • Device "Not recording" or "Idle" on my Hexoskin Mobile App
  • Finding record number
  • Hexoskin App keeps crashing
  • Hexoskin Device having trouble staying connected to mobile device
  • Hexoskin Device still charging after 120 minutes
  • Hexoskin not compatible with WLAN or ANT
  • HR is always at 70 bpm
  • Manually delete the sessions stored locally on HxServices
  • Missing data on Hexoskin Dashboard
  • Missing Sleep Metrics or Data on the Hexoskin Dashboard
  • Range does not have REM and NREM period (How to Fix)
  • Record session not syncing - Failed syncing
  • Sending logs to Hexoskin Support
  • Top LED not turning on while charging Hexoskin Device
  • Trouble pairing Hexoskin Device to phone or tablet
  • Uninstalling HxServices from Mac
  • Uninstalling HxServices from PC
  • Version of Mac OS X supported by Hexoskin
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