Troubleshooting
- HxServices does not detect the device (Windows 10)
- "Failed Syncing" on HxServices
- Activity not displayed on Hexoskin Dashboard
- Bluetooth connection lost during a recording
- Bugs on HxServices during data synchronization
- Device "Not recording" or "Idle" on my Hexoskin Mobile App
- Finding record number (Hexoskin Dashboard)
- Hexoskin App keeps crashing
- Hexoskin Device having trouble staying connected to mobile device
- Hexoskin Device is not recognized by PC (Windows 10)
- Hexoskin Device still charging after 90 minutes
- Hexoskin not compatible with WLAN or ANT
- HR is always at 70 bpm
- Inaccurate heart rate readings
- LED not turning on while charging
- Missing data on Hexoskin Dashboard
- Missing Sleep Metrics or Data (Hexoskin dashboard)
- Range does not have REM and NREM period (How to Fix)
- Record session not syncing
- Sending logs to Hexoskin Support
- Shirt connector becomes gradually loose
- Synchronized data not displayed on Hexoskin Dashboard
- Trouble pairing Hexoskin Device to phone or tablet
- Uninstalling HxServices from Mac
- Uninstalling HxServices from PC
- Version of OSX supported by Hexoskin