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  1. Hexoskin Support Community
  2. Hexoskin FAQ
  3. Frequently Asked Question for the Hexoskin community

Frequently Asked Question for the Hexoskin community

  • What are the differences between Hexoskin and Astroskin?
  • Can I swim with my Hexoskin?
  • Why do I need to create an account?
  • Can I use Hexoskin without the Hexoskin App?
  • How do I change the time zone for my Hexoskin account?
  • Why do I need to assign the Hexoskin Device to a user?
  • How do I assign a Hexoskin Device to account?
  • How do I synchronize my data?
  • How do I pair my device with the Hexoskin mobile app?
  • Can Hexoskin be used to diagnose a medical problem?
  • Why should I wet or use a conductive cream on my cardiac sensors?
  • Do I have to carry my phone with me during a recording?
  • What happens if I lose the Bluetooth connection during a recording?
  • Where is my data stored during a recording?
  • Why should I tag an activity during a recording session?
  • Can I share my Hexoskin Shirt with someone else?
  • Can I share my Hexoskin Device with someone else?
  • Are the data timestamped?
  • How come my HRV value is not displayed on my Hexoskin Dashboard?
  • How are my Hexoskin data kept secure?
  • How do I put on and take off the Hexoskin Shirt?
  • How do I wash my Hexoskin Shirt?
  • What is the Shirt made of?
  • When I wash the Shirt, can the Shirt Connector be washed as well?
  • How do I charge the Hexoskin Device (wall charger vs computer)?
  • How can I check my battery level?
  • What do the LEDs mean on the Hexoskin Device?
  • Does the position of Hexoskin Device in the zipped pocket matter?
  • What is the maximum of data storage for the Hexoskin Device?
  • How can I convert the "Hexoskin time" into normal time in the exported data?
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