Sometimes, the security and firewall settings of your computer can block the download of the firmware update. If you encounter this issue, contact the support team (firstname.lastname@example.org) and we will provide you with the updated firmware file. Please see below for the steps to manually install the firmware update:
1) Open HxServices, select any recording device in the list, right-click on any session and select reveal in finder
2) In the new window, navigate back a few folders until you reach the folder called FIRMWARE
4) Next, drag and drop the firmware file in this folder.
5) Finally, close (quit) HxServices and then reopen it. When connecting your recording device, a popup will appear, simply let the update install and your device will now be up to date.
keywords: error, update, firmware, connection,