Manually delete the sessions stored locally on HxServices

If you encounter problems while synchronizing your recording sessions on HxServices (i.e. session(s) marked "Corrupted" or "Storing Locally (>100%)"), you can click on the "Delete" button on the "Support" tab to manually delete the sessions stored locally on HxServices. If that doesn't work, please proceed as follow:

On Mac:

1. Unplug your device from your computer
2. Right-click on the session(s) marked "Corrupted" or "Storing Locally (>100)%"
3. Select "Reveal in Finder" 
4. Then, right-click on the folder (that will appear in another window)
5. Select "Move to Trash"
6. Restart HxServices (i.e log out, then log back in on HxServices)
7. Reconnect your device to your computer (do not use USB hub)
8. Try to synchronize your sessions again.

On PC:

1. Unplug your device from your computer
2. Right-click on the session(s) marked "Corrupted" or "Storing Locally (>100)%"
3. Select "Go to Data Location"
4. Then, another window will open
5. Go back up the path to HXSKIN000000XXXX (device number in question)
6. Select all the files
7. Right-click, then "Delete"
8. Restart HxServices (i.e log out, then log back in on HxServices)
9. Reconnect your device to your computer (do not use USB hub)
10. Try to synchronize your sessions again.

If this still doesn't solve your issue, please contact us at [e-mail] and our Support Team will be happy to help you.

Keywords: bug, not synchronizing, Hx Services, corruption, failed syncing, sync, Hx service, stored locally, local storage, logs, issue, problem