We’re sorry to hear that. Please try the following fix: simply power off your phone or tablet completely, turn them back on and try again. Make sure that you hold the button on the Hexoskin Device for at least 3 seconds (until the blue LED turns on) to turn on the Bluetooth connection on your device. You should now be able to detect your Hexoskin Device with your phone. If you are still experiencing problems, please contact Support Team at email@example.com, we will be happy to assist you.
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